Working with the University since 2006, Russell Partnership Collection has provided integrated catering consultancy services including the development of a five year strategy, research, operational evaluation, commercial & space modelling, strategic design & retail brand development and interim operational management support at Director Level.
The strategy identified the opportunity for the University to consolidate its retail catering portfolio, deliver new branded retail operations in key locations, review current production facilities and develop a programme to underpin the cultural change required to deliver excellence in contemporary customer service across the commercial business.
The key outcomes have been the delivery of services and support that drive contemporary services and have subsequently grown revenue above expectations. Russell Partnership Collection continues to mentor key members of the team and have produced a feasibility study for a central kitchen operation to improve efficiencies and consistency of delivery that will be implemented in the next three years.